Refund policy

Return Period
We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility
Your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process
To start a return, contact us at sales@vspackaging.com.au. Returns must be sent to:
2B/4 Homepride Avenue
Warwick Farm, NSW 2170
Australia

If your return is accepted, we’ll send you a return-shipping label and instructions on how and where to send your package. Please note that a 10% restocking fee will be applied to all approved returns. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain items cannot be returned, including perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), personal care goods (e.g., beauty products), and hazardous materials (e.g., flammable liquids or gases). We also cannot accept returns on sale items or gift cards. If you have questions about a specific item, please get in touch.

Exchanges
The fastest way to ensure you get what you want is to return the item you have; once the return is accepted, simply make a separate purchase for your new item.

European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must meet the same eligibility criteria outlined above, and you’ll need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method. Refund processing time is up to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 14 business days have passed since we approved your return, please contact us at sales@vspackaging.com.au.